Privacy Policy

What we collect

• Account & profile details (e.g., name, email, login details) if you create an account.
• Support & communications (messages you send, attachments, and related metadata).
• Device & usage data (IP address, device IDs, browser type, pages viewed, timestamps, referring URLs, and approximate location derived from IP).
• Cookies and similar technologies used for essential site functions and analytics/preferences (where enabled).
• Payment information: if purchases are offered, payments are typically processed by a payment provider; we generally receive confirmations/transaction references rather than full card details.

Why we collect it & how we use it

• Provide and operate the website and any requested services.
• Create and manage accounts, authenticate users, and prevent fraud/abuse.
• Respond to enquiries and provide customer support.
• Measure performance and improve the site (analytics and debugging).
• Comply with legal obligations and enforce our terms.
• Send service messages; marketing is only sent where permitted and you can opt out.

How we share information

We may share personal information with trusted third parties that help us run the site, such as hosting, analytics, customer support, email delivery, and payment processing providers. We require them to protect information and use it only for providing services to us. We may also disclose information if required by law, to protect rights and safety, or in a business transfer (e.g., merger or sale).

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards apply.

Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law (for example, for records, dispute resolution, or compliance). We then delete, de-identify, or securely store it.

Your rights (New Zealand Privacy Act 2020)

• You can request access to, and correction of, personal information we hold about you.
• If we refuse a request, we will explain why (as required by the Act) and how to complain.
• You can opt out of direct marketing at any time by using the unsubscribe option (if provided) or contacting us.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Our site is intended to use encryption in transit (SSL/TLS) where available. No method of transmission or storage is 100% secure.

Contact & complaints

Updates to this policy

We may update this policy from time to time. The "Last updated" date shows when changes were made. Your continued use of the site means you accept the updated policy.